Refund policy

Custom orders: all sales are final. Apparel, engraving, printing and other made-to-order items from The Buckeye Branding Company LLC are custom made for you, so we don't accept returns, exchanges or cancellations once you approve your proof or, for print-ready files, once your order is placed. Please check spelling, sizes, colors and quantities carefully before approving.

Your files and images. We print and engrave the artwork you send us. Image quality, resolution, colors, spelling and backgrounds in customer-supplied files are the customer's responsibility. If we see an obvious problem we'll try to let you know, but we can't refund or remake orders because a file was low resolution, blurry, pixelated or had errors in it. Print-ready files, such as DTF gang sheets, are printed exactly as submitted. Not sure your file is good enough? Send it to us before you order and we'll take a look.

If we made a mistake or your order arrived damaged, contact us within 3 days of receiving it, with your order number and photos, and we'll remake it at no cost.

Digital downloads. Because digital files (planners, trackers, templates and apps) can't be returned once they're delivered, all digital sales are final. If a file won't open, is missing something or doesn't work as described, email us and we'll fix it or send a replacement.

Memberships (Train Like Big Hump). Memberships renew automatically each month until you cancel. You can cancel anytime from your account or by emailing us. Canceling stops future charges, and your access continues through the end of the month you've already paid for. The one-time setup fee and monthly charges already billed are not refunded. If you were charged after you canceled, or charged by mistake, contact us within 7 days and we'll refund that charge.

Questions? sales@buckeyebrandingcompany.com · 330-606-1555